Frequently Asked Questions

Common questions about CAPA Resolve and how it works.

What does CAPA Resolve do?

CAPA Resolve is a consumer dispute-resolution and case-support platform. It helps individuals organise disputes with businesses or organisations by bringing together evidence, correspondence, timelines, policy references, and resolution options in one structured place.

CAPA helps you build and manage a credible case. It does not act on your behalf, does not make decisions for you, and does not represent you in legal proceedings. It is a tool for structured self-advocacy.

Is CAPA Resolve a law firm? Does it provide legal advice?

No. CAPA Resolve is not a law firm and does not provide legal advice. Nothing on this website or in the CAPA platform constitutes legal advice, and using CAPA does not create a solicitor-client or attorney-client relationship.

If your situation involves legal proceedings, regulatory enforcement, potential personal liability, or any matter where professional legal guidance is needed, you should consult a qualified legal professional in your jurisdiction.

Does CAPA guarantee a particular outcome?

No. CAPA Resolve does not guarantee any outcome. Disputes and complaint processes are inherently uncertain, and many factors beyond any platform's control determine whether a resolution is achieved and on what terms.

CAPA helps you be better prepared and better organised, which often improves the quality of how a case is presented. But we will not make claims about results that we cannot stand behind.

Does CAPA store sensitive information?

The nature of dispute support means that users may choose to upload or input sensitive information — such as correspondence, account details, or case-related documents. CAPA is being built with minimum-necessary-disclosure and access-control principles specifically because of this.

We collect and retain only what is needed for the user's stated purpose. We do not share, sell, or aggregate sensitive personal information beyond the scope explicitly agreed to. See the Privacy Policy for full details.

Does CAPA work with healthcare-related disputes?

CAPA may be used to support disputes that involve healthcare billing, insurance claim denials, or similar matters where an individual is the subject of the dispute and is directing the use of their own information.

CAPA is not a healthcare platform and does not currently claim HIPAA compliance for all use cases. For organisations that require a Business Associate Agreement (BAA) or have specific healthcare data handling requirements, please review the HIPAA page and contact us at legal@caparesolve.com before proceeding.

When will the full platform be available?

CAPA Resolve is currently in active preparation. This public website is live ahead of the full platform rollout. We are not publishing a specific launch date at this stage, but we will update this website when the platform becomes available.

If you want to be notified when the platform is ready, or if you have a specific use case you would like to discuss, please get in touch.

How do I contact the team?

You can reach us at the following addresses depending on the nature of your enquiry:

See the Contact page for more detail.

Is my data protected? Where is it stored?

CAPA Resolve takes data protection seriously and is building its infrastructure with security and privacy principles from the ground up. The public website is served over HTTPS with security headers applied. Platform data storage and processing arrangements will be documented fully before the platform goes live.

See the Security page, the Privacy Policy, and the Subprocessors page for current information on how data is handled.

Still have questions?

If your question isn't answered here, get in touch and we'll do our best to help.

Contact us