About CAPA Resolve

What is CAPA Resolve?

CAPA Resolve is a consumer dispute-resolution and case-support platform. It is designed to help individuals who are engaged in disputes with businesses, service providers, or other organisations — situations where the facts are on their side but the process is unclear, the paperwork is scattered, or the path to resolution is not obvious.

We are not a law firm. We do not provide legal advice, and we do not represent users in legal proceedings. What we do provide is structure, clarity, and tools that help people build and manage credible cases in a way that supports their own decision-making and actions.

The problem CAPA addresses

Consumer disputes are often lost not because the individual was wrong, but because the process overwhelmed them. Evidence is fragmented across emails, screenshots, and documents. Relevant policies and regulations go unreferenced. Communications are inconsistent. The other party has institutional experience; the individual does not.

CAPA is built to address this imbalance. By helping users organise what they know, identify what is relevant, and structure their case clearly, CAPA improves the quality and coherence of how people pursue resolution — without substituting for their own judgment or their own legal counsel.

Who is CAPA for?

CAPA is intended for individuals navigating disputes that are meaningful but not yet in formal legal proceedings. This includes situations such as:

• Service failures where a business has not met its contractual or statutory obligations
• Billing disputes, refund denials, or unresolved formal complaints
• Situations where an organisation's handling of personal data or privacy is in question
• Cases where an individual needs to present their position clearly to a regulator, ombudsman, or formal complaints process
• Circumstances where documentation and audit trails need to be well-maintained before escalating

CAPA is not designed for ongoing litigation or criminal matters. Users with active legal proceedings should work with qualified legal counsel.

Our vision

We believe that every person who has a legitimate grievance deserves to be able to articulate it clearly and pursue it effectively — regardless of their familiarity with complaint processes, regulatory frameworks, or institutional procedures.

CAPA's long-term vision is a platform that is genuinely useful: structured enough to make complex situations manageable, open enough to work across different dispute types and jurisdictions, and trustworthy enough to be relied upon when the stakes are real.

We are building this incrementally and carefully. We are not interested in overstating what we do.

Our principles

These principles guide how CAPA is designed and how it handles the information entrusted to it.

• Clarity We present information and options clearly, without unnecessary jargon. A user should always be able to understand what CAPA is doing with their case and why.
• User control The user directs every significant action. CAPA does not make decisions on behalf of users, does not communicate on their behalf without explicit instruction, and does not take actions that have not been reviewed and approved.
• Auditability Every action and decision in a case is logged and accessible. Users should be able to see exactly what happened, when, and based on what information.
• Minimum necessary disclosure We collect and use only the information needed for the task at hand. We do not retain, aggregate, or use personal information beyond the purposes explicitly agreed to.
• User-directed action CAPA is a support and organisation tool. It informs, structures, and facilitates — but the decisions belong to the user. We do not substitute our judgment for theirs.