Acceptable Use Policy

Purpose

This Acceptable Use Policy ("AUP") applies to anyone who accesses or uses the CAPA Resolve website at caparesolve.com or any service provided by CAPA Resolve. It sets out what constitutes unacceptable use and the consequences of violations.

This AUP supplements the Terms of Use. By using CAPA Resolve's website or services, you agree to comply with this AUP. We may update this policy from time to time and will publish the revised version here.

Prohibited uses

You must not use this website or any CAPA Resolve service to:

Unlawful activity

• Conduct, facilitate, or promote any activity that is unlawful under applicable law
• Violate or infringe the rights of any third party, including intellectual property, privacy, or contractual rights
• Engage in fraud, deception, or misrepresentation
• Upload, store, or transmit content that is defamatory, threatening, or harassing

Interference with services

• Attempt to gain unauthorised access to any system, account, or network connected to CAPA Resolve
• Disrupt, degrade, or interfere with the availability or integrity of this website or any service
• Introduce malware, viruses, trojans, or any other harmful code
• Conduct load tests, vulnerability scans, or penetration tests without prior written authorisation from CAPA Resolve
• Perform denial-of-service attacks or assist others in doing so

Credential and access misuse

• Use credentials that are not your own, or share your credentials with others in a way that is not authorised
• Attempt to circumvent authentication, session management, or access controls
• Harvest, collect, or aggregate account credentials or personal information from other users

Automated access and scraping

• Use automated scripts, bots, crawlers, or scrapers to systematically extract content from this website in a way that places undue load on the server or that circumvents access controls
• Create or submit content to this website through automated means without prior written authorisation

Misuse of CAPA services

• Use CAPA's dispute-support tools to build or advance claims you know to be false or fabricated
• Submit false documentation, forged evidence, or deliberately misleading information through CAPA's platform
• Use CAPA to target, harass, or harm individuals or organisations in a manner not directed toward legitimate resolution

Enforcement

CAPA Resolve reserves the right to investigate suspected violations of this policy and to take appropriate action, which may include removing content, suspending or terminating access, and reporting activity to law enforcement where applicable.

We are not obligated to monitor all use of this website or any service, but we reserve the right to do so.

Contact

To report suspected violations of this policy, or if you have questions, please contact legal@caparesolve.com.